My Aircraft Timeline

Airplane Health Monitoring Platform for brazilian aeronautical company

Project background

Just like cars, every airplane requires maintenance. The company in question was facing an issue with providing visibility to its customers (aircraft owners) regarding the scheduled maintenance of their products. As a result, operators were unable to schedule maintenance in advance, leading to delays in obtaining necessary parts as well. This scenario resulted in AOG (Aircraft On Ground) situations, consequently leading to financial losses.

💼 About my customer

Services and Support division of a big aeronautical company in Brazil.

📝 My role

UX & Product Designer, focusing on business model, monetization and UI prototype.

⏰ Timeframe

2 full days of internal company workshop and more 2 full days with external customers workshop.

Phase 1: identifying value hypothesis and business model 💡

🦸‍♂️ Champions (16 total)

3 members of Materials team
3 members of Customer Service Management team
3 members of Digital Transformation Team (including me!)
2 members of IT team
5 members of Operations team

🔨 Tools

Power Point collaboration environment

1.1 What value will this project delivery for our customers and for our company?

For me, it is important that the project to be developed has synergy with what the company is seeking, both in technological and business terms. Therefore, the first phase of this methodology consists of identifying the most valuable deliverables of the project from the perspective of the customers. It's essential to note that, at this stage, the customers are the Support and Services division of my company.

1.2 Criteria: how might we deliver the core values?

After mapping the value deliveries, I suggested to my champions that we should map achievable criteria to measure how those deliveries would be provided to the customers. For instance, a new service or product, or even which technologies need to be utilized.

1.3 Metric: how might we measure our core values deliveries?

This is the phase where we begin the monetization and the assertiveness of the project. That is, how can we ensure that the proposed value deliveries are valuable both to the end customers and to our company?

1.4 Monetization: how might we calculate our metric?

Now it's time to talk about money. These are the formulas to calculate each of the metrics defined in the previous step, all of which are mapped solely by the champions.

Phase 2: high fidelity prototype 🔨

📝Tool: Figma

Based on the values and metrics, I started the process of high-fidelity prototyping.

First prototype draft

Phase 3: testing the prototype and collecting feedbacks 💭

To collect feedback and test the proposed UIs, the prototype was made available to users one week before the feedback session.

🦸‍♂️ Champions (15 total)

6 members of Materials team
5 members of Customer Service Management team
4 members of Operations team

🔨 Tools

Excel online collaboration environment

Results and takeaways 📝

As the project is still ongoing, actions were taken and implemented after the feedback session. There is still another Bootcamp to be run with other customers in order to have a 360º perspective on the values mapped here.